Returns & Refund Policy Last Updated: April 15, 2026

At Soft Light Alchemy, your satisfaction matters deeply to us. Please read our policy carefully before placing your order.

All Sales Are Final Due to the handcrafted and perishable nature of our products — including herbal teas, body care, soaps, candles, and home cleaning products — all sales are final. We do not accept returns or exchanges on opened or used items.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@softlightalchemy.com with your order number and a photo of the damage. We will review each case individually and offer a replacement or store credit at our discretion.

Wrong Item Received If you received the wrong item, contact us within 48 hours of delivery and we will make it right at no additional cost to you.

Cancellations Orders may be cancelled within 2 hours of placement. After that window, orders are processed and cannot be cancelled.

Questions? Email us at support@softlightalchemy.com. We typically respond within 1–2 business days.